Refund Policy
Effective Date: August 9, 2024
At Routernest.com (“we,” “us,” “our”), we are committed to providing quality services related to router and extender setup, installation, troubleshooting, and more. We strive to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued.
1. Service Satisfaction Guarantee
We aim to deliver the best possible service experience. If you are not satisfied with the service provided, please contact us within [insert number of days, e.g., 7] days of the service date. We will work with you to resolve any issues.
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
- Non-Delivery of Service: If the service you purchased was not delivered due to an issue on our end, you may be eligible for a full refund.
- Service Not as Described: If the service provided significantly differs from what was described at the time of purchase, you may be eligible for a partial or full refund, depending on the extent of the discrepancy.
- Technical Issues: If technical problems prevent us from completing the service, and we are unable to resolve the issue, you may be eligible for a full refund.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind: If you change your mind after the service has been delivered or after the work has commenced, a refund will not be issued.
- Customer-Provided Information: If the service was rendered based on incorrect information provided by the customer, a refund will not be issued.
- Completed Services: If the service has been fully completed and delivered as agreed, no refund will be provided.
4. Refund Process
To request a refund, please contact our customer support team at help@routernest.com or call us at +1 (831) 856-0104 within [insert number of days, e.g., 7] days of the service date. Please include your order number, a description of the issue, and any relevant details.
Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days, e.g., 5-10] business days.
5. Late or Missing Refunds
If you haven’t received a refund within the specified time frame, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at help@routernest.com.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Routernest.com
30 N Gould St, Sheridan, WY 82801, USA
Phone: +1 (831) 856-0104
Email: help@routernest.com